9-1-1 call takers are trained to answer emergency calls from persons who are deaf or hearing/speech impaired. If you use a TTY/TDD, you should:
- Stay calm, place the phone receiver in the TTY, dial 9-1-1.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type "GA" for Go Ahead.
- Tell what is needed--the police, fire department, or ambulance. Give your name, phone number and the address or location where help is needed.
- Stay on the telephone if it is safe. Answer the call taker's questions.
If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay, you should:
- Register and provide your address with the relay provider of your choice. Keep your address updated.
- Be aware that relay calls may take several minutes to connect. If you hang up, your call may not be connected to 9-1-1.
- Be prepared to provide your location information using an address, cross streets or landmarks, since relay calls may not display your location.
- Answer the call taker's questions.
- You may need to be transferred to another 9-1-1 center. Stay on the call if it is safe.
If you do not have a TTY/TDD or access to Relay services, you should dial 9-1-1, preferably from a landline/home phone. Do not hang up, keep the line open. With 9-1-1 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.
Texting to 9-1-1 is not available in most areas.