Customer & Utility Services

Here to serve, the Customer & Utility Services Department provides the citizens of Sherman with prompt and courteous customer service while maintaining an accurate and efficient billing system. 

Responsibilities
 
  • Utility payments and automated payment options
  • New utility service requests
  • Changes to existing utility service and general account inquiries
  • Combined monthly billing for water, sewer, trash and recycling services
  • Enrollment in voluntary donation programs
  • Reading of water and sewer meters

Utility News & Information

  

  • Schedule Payments: Customers that are registered with the City of Sherman's website to access their utility account online are able to (1) schedule a one-time payment for a future date; and/or (2) schedule monthly payments for advanced months. For additional details, select Payment Options.
  • Auto-Pay: Enroll in our Bank Draft or Credit Card Draft program for FREE automated/recurring payments! 
  • Pay your bill online and access account information 24/7!
  • Pay your bill over the phone and access recent account history 24/7.

    By calling 1-877-631-7798 and entering the utility account number and street number from the service address, customers may access up-to-date account information in English or Spanish. 
  • Early Refund of Utility Deposits: Utility accounts that require a deposit are eligible for an early refund for Excellent payment history after a minimum of 12 consecutive billings. For complete details, see Early Refund.
  • Learn how to avoid being a victim of a utility phone scam.
  • Go Green: Sign up for Paperless Billing (eBill) to receive your monthly statement electronically.
  • Notify Me: Subscribe to Notify Me and receive email and/or text notifications when your utility bill is due.