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Citizens wishing to file a COMPLAINT against an employee/officer of the Police Department may do so in several different ways:1. Download the Complaint Document, complete it, and either bring or mail to the Police Department; 2. Contact any supervisor; or3. Contact the Internal Affairs Office (IAO).
The IAO is open during normal business hours and located in the Sherman Police Department at 317 South Travis. If you prefer, you may call the IAO, write a letter, or email to begin the process. Texas State Law requires that all complaints againstpolice officers must be in writing and signed by the person making the complaint.
If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.
If you use a VRS (Video Relay Service) or IP (Internet Protocol) Relay, you should: - Register and provide your address with the relay provider of your choice. Keep your address updated. - Be aware that relay calls may take several minutes to connect. If you hang up, your call may not be connected to 9-1-1. - Be prepared to provide your location information using an address, cross streets or landmarks, since relay calls may not display your location. - Answer the call taker's questions. - You may need to be transferred to another 9-1-1 center. Stay on the call if it is safe.
If you do not have a TTY/TDD or access to Relay services, you should dial 9-1-1, preferably from a landline/home phone. Do not hang up, keep the line open. With 9-1-1 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.
Texting to 9-1-1 is not available in most areas.
If the information you request falls within one of the exceptions to disclosure found in the Public Information Act, the governmental body may refuse to release the information while it seeks an open records decision from the Attorney General. Unless the governmental body has a previous determination from a court or the Attorney General regarding the precise information requested, a governmental body cannot determine on its own to withhold information.
1. write the Attorney General, asking for a decision and state which exceptions apply to the requested information;
2. provide the requestor with a written statement that the governmental body wishes to withhold the information and that it has asked the Attorney General for a decision;
3. provide the requestor with a copy of the governmental body's correspondence to the Attorney General; and
4. make a good faith attempt to notify, in the form prescribed by the Attorney General, any affected third parties of the request.
Within fifteen business day of receiving your request, the governmental body must:
1. write the Attorney General and explain how the claimed exceptions apply;
2. provide a copy of your written request to the Attorney General;
3. provide a signed statement to the Attorney General stating the date the request was received by the governmental body or provide evidence sufficient to establish the date the request was received; and
4. provide copies of the documents requested or a representative sample of the documents to the Attorney General and the documents must be labeled to show which exceptions apply to which parts of the documents.