Payment Options

Automated/Recurring Payment Options
Sign up for one of our FREE automated payment options. No transaction fees and no waiting in line to pay your bill!
  • Bank Draft – Payments are automatically deducted from your checking or savings account.
  • Credit Card Draft - Payments are automatically charged to your MasterCard, Visa or Discover.
Download the chosen form, complete, sign and return to the Utility Billing Department along with requested information. Customers enrolled in an automated payment option will continue to receive their regular monthly statement with the notation of “Do Not Pay.”

Changes to an existing draft:
  • Bank Drafts - Please complete a new bank draft form and submit with a voided check.
  • Credit Card Drafts - Changes to the expiration date may be made by calling the Utility Billing Department at 903-892-7237. If the credit card number has changed, please download and complete a new credit card draft form and fax to the Utility Billing Department, fax #903-892-3130.
Other Payment Options
  • Online Quick Pay - Make a one-time credit card payment without the requirement to register as an online user. With your utility account number and the last payment amount, you can quickly pay your bill with a few clicks of a button. There is a $1.25 convenience fee per transaction.
  • Online - Anyone with an Internet connection and an email address may pay their City of Sherman utility bill on-line. This payment option accepts MasterCard, Visa or Discover. Continue to online account access / payment. View tutorial on online registration and payments. There is a $1.25 convenience fee per transaction.
  • Phone In – Call 1-877-631-7798, enter your utility account number and street number from the service address to pay your utility bill over the phone 24/7. Payment types accepted are Visa, MasterCard or Discover credit cards and electronic checks. The City of Sherman utilizes the Teleworks Interactive Voice Response (IVR) system to provide utility customers with up-to-date account information in English or Spanish. There is a $1.25 convenience fee per transaction.
  • In Person - The Utility Billing Department is located at 405 N Rusk St. Office hours are 7:45 am - 5:00 pm Monday through Friday. All payment options are accepted - cash, check, money order and credit card (MasterCard, Visa and Discover).
  • Drop Boxes - Three payment drop boxes are located at:
    • 405 N Rusk St - north end of the Municipal Building
    • 220 W Mulberry St - City Hall parking lot
    • Hallway by the payment windows of our offices at the Municipal Building
  • Mail
    With payment coupon
    City of Sherman
    PO Box 869084
    Plano, TX 75086-9084
    No payment coupon
    City of Sherman
    PO Box 1106
    Sherman, TX 75091-1106

Note: Please do not send cash in the mail. You may pay by MasterCard, Visa or Discover by filling out and signing the section on the bottom left of your payment coupon. Send the payment coupon to the above address.

Financial Assistance
Sources where financial assistance may be obtained: