Utility Billing

Here to serve, the Utility Billing Department provides the citizens of Sherman with prompt and courteous customer service while maintaining an accurate and efficient billing system.

Responsibilities
 
  • Utility payments and automated payment options
  • New utility service requests
  • Changes to existing utility service and general account inquiries
  • Combined monthly billing for water, sewer, trash and recycling services
  • Enrollment in voluntary donation programs
  • Reading of water and sewer meters

Utility News & Information
            
  • Learn how to avoid being a victim of a utility phone scam.
  • Enroll in our Bank Draft or Credit Card Draft program for FREE automated/recurring payments!
  • Pay your bill over the phone and access recent account history 24/7. By calling 1-877-631-7798 and entering the utility account number and street number from the service address, customers may access up-to-date account information in English or Spanish. 
  • Pay your bill online and access account information 24/7!
    Important Notice: To increase online security, the credit card security code will be required when making online payments. This code is the 3-digit number located on the back of your card, to the right of the signature box.
       
  • Go Green by signing up for Paperless Billing (eBill) to receive your monthly statement electronically.
  • Notify Me - subscribe to Notify Me and receive email and/or text notifications when your utility bill is due.